Shipping

Thank you for choosing Diven Natirel! We are committed to providing you with high-quality herbal hair care products and ensuring that your shopping experience is smooth and enjoyable. Please read our shipping policy below to understand how we handle shipping for your orders.

1. Shipping Locations

We currently ship within the United States of America. 

2. Processing Time

• Orders are typically processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed the following business day.

3. Shipping Methods

We offer the following shipping options:

• Standard Shipping: Estimated 5-7 business days
• Express Shipping: Estimated 2-3 business days

Shipping costs are calculated at checkout based on your selected shipping method and location.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track the status of your shipment on our website or the carrier's website.

5. Shipping Rates

Shipping rates are determined based on the weight of your order and the shipping destination. You can view the shipping costs during the checkout process before finalizing your purchase.

6. Damaged or Lost Packages

If your order arrives damaged or you believe it has been lost in transit, please contact our customer service within 7 days of receiving your order. We will work with you to resolve the issue and ensure you receive your products.

7. Returns and Exchanges

Please refer to our Return Policy for information on returns and exchanges.

8. Contact Us

If you have any questions or concerns about our shipping policy, please don’t hesitate to reach out to our customer service team at info@divennatirel.com.

Thank you for choosing Diven Natirel! We look forward to serving you!